FARTHALIS LLC respects and values the personal privacy of its customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our keyboard products, place an order, or contact our customer service team. By using our website and related services, you acknowledge that you understand the data processing practices described in this policy.
- Information Collection
When you visit our website or make a purchase, we may collect the following information:
- Personal Information: Name, email address, contact phone number, and billing information.
- Shipping Information: Delivery address, postal code, and other relevant shipping details.
- Order Information: Product names, quantities purchased, order numbers, transaction amounts, and order history.
- Device Information: IP address, browser type, device specifications, access times, and website browsing activity.
We collect information only to the extent necessary to provide website services, process orders, and conduct our business operations.
- Use of Information
The information collected may be used for the following purposes:
- Processing orders, confirming payments, and arranging the delivery of products.
- Sending order confirmations, shipping notifications, and logistics updates to customers.
- Responding to customer inquiries regarding keyboard products, orders, or after-sales service.
- Improving website functionality, product presentation, and the overall shopping experience.
- Identifying suspicious transactions to prevent fraud and unauthorized activity.
- Fulfilling obligations required by applicable laws and regulations.
- Protection of Payment Information
Our website may support various payment methods, such as credit or debit cards. Payments are processed by third-party payment service providers.
FARTHALIS LLC does not store full credit/debit card numbers or security codes (CVV) on its own servers. Payment information is handled in accordance with the security standards of the respective payment service providers.
- Cookies and Website Technologies
We may use cookies and similar technologies to maintain shopping cart functionality, remember user preferences, analyze website traffic, and improve site performance.
You may manage or restrict cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of our website.
- Information Sharing
We do not sell our customers’ personal information. To facilitate normal business operations, we may share relevant information with the following service providers, to the extent necessary:
- Payment processors: For the purpose of completing payments and verifying transactions.
- Logistics and delivery providers: For the purpose of shipping orders and delivering goods.
- Website hosting and technical service providers: For the purpose of maintaining website operations and data security.
- Customer service and business support providers: For the purpose of handling customer inquiries and after-sales requests.
These third parties are permitted to process information only to the extent necessary to provide the agreed-upon services or to fulfill legal obligations.
- Information Security
We implement reasonable technical and administrative measures to protect customer information and reduce the risk of unauthorized access, data breaches, alteration, or loss. Nevertheless, no method of transmission over the Internet or electronic storage can be guaranteed to be absolutely secure.
- Data Retention Period
We retain personal information only for as long as is necessary to achieve our business purposes and fulfill legal obligations. Information related to orders, transactions, and financial records is generally retained for up to 7 years following the completion of an order, or for a longer period if required by applicable law.
Once information is no longer required for retention, we will delete or anonymize it in accordance with applicable regulations.
- User Privacy Rights
Depending on the privacy laws applicable in your jurisdiction, you may have the following rights:
- To request access to the personal information we hold about you.
- To request the correction of inaccurate or incomplete information.
- To request the deletion of your personal information, subject to legal requirements.
- To restrict or object to certain processing activities regarding your personal information.
- To withdraw any consent previously provided.
- To request a copy of your personal information.
- Children’s Privacy
Our website and products are intended for general consumers; we do not knowingly collect personal information from children under the age of 13. If we discover that information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.
- Third-Party Websites
Our website may contain links to third-party websites or services. These third parties have their own privacy policies and rules regarding information processing. FARTHALIS LLC does not control the privacy practices of these third-party websites, and we advise users to carefully review their respective policies when visiting them.