FARTHALIS LLC values the shopping experience of every customer and is committed to providing a clear and reasonable return and refund process. This policy applies to keyboards and related products purchased through the official FARTHALIS LLC website. Please read the following information carefully before placing your order.
- Return Request Period
If you are not satisfied with your purchase, or if the product has an issue that qualifies for a return, please contact us to submit a return request within 30 days of receiving the item.
When submitting a return request, please provide your order number, product details, and the reason for the return. Please do not return any items without prior confirmation from us.
- Return Conditions
Products must meet the following basic criteria:
- The product and its accessories must be complete.
- The product should, whenever possible, be returned in its original packaging, including all related accessories.
- The product must not show signs of damage caused by human error, misuse, or improper handling.
- The returned item must match the product from the original order.
- All return requests are subject to review and approval by our customer service team.
We may be unable to accept returns for items that have been used, show significant wear, are no longer in a condition suitable for resale, or otherwise fail to meet our return requirements, except where otherwise provided by law.
- Product Quality Issues and Incorrect Shipments
If you encounter any of the following issues with your keyboard, please contact us for assistance:
- The product was damaged during transit.
- The keyboard has a functional malfunction or quality defect.
- The item received does not match your order.
- The product has an obvious manufacturing defect.
Please provide photographs of the item, a description of the issue, and your order number so that we may verify the situation.
In cases involving product quality issues, transit damage, or incorrect shipments, FARTHALIS LLC will cover the return shipping costs.
- Returns Unrelated to Product Quality
If you wish to return an item due to personal preference, an incorrect selection, or other reasons unrelated to product quality, you will be responsible for the return shipping costs.
The product must still meet the return conditions outlined in this policy. We recommend that you carefully review the product description, features, and other relevant information before making a purchase to ensure the item meets your needs.
5. Refund Processing
Once the returned item has been received and inspected, we will notify you of the outcome via email.
For approved refund requests, the refund will be issued to the original payment method. Refunds are typically initiated within 3–5 business days after the returned item is received and verified as eligible.
The actual time it takes for the funds to appear in your account may vary depending on your bank, credit card issuer, or third-party payment processor.
- Order Cancellation
If you wish to cancel an order, please contact us via email as soon as possible.
We will do our best to cancel orders that have not yet entered the processing or shipping stage. Orders that have already been shipped, or have reached a stage where they can no longer be intercepted, may need to be handled through our standard return process.
For successfully cancelled orders that are eligible for a refund, the funds will be returned via the original payment method.
- Return Request Process
To request a return, please follow the steps below:
Contact our customer service team via email.
Provide your order number, the name of the item(s), and the reason for the return.
Provide photos of the item or documentation of the issue, if requested.
Wait for our review and instructions regarding the return.
Ship the item back to the confirmed address, following any provided requirements.
Once the item is received and inspected, we will notify you regarding the status of your refund.
Return Information:
Address: 1927 BANCROFT ST, CAMARILLO, CA 93010
Email: jason@farthalis.com