FARTHALIS LLC is committed to providing clear and convenient product delivery services. This policy applies to keyboards and related products purchased through the official FARTHALIS LLC website. We currently offer shipping within the United States and strive to ensure that every order is handled with care and delivered successfully.
- Shipping Scope
Currently, our shipping services are limited to eligible addresses within the United States.
When placing an order, please ensure that you provide a complete and accurate shipping address, contact phone number, and postal code to facilitate a smooth delivery process.
- Order Processing Time
Once payment has been successfully confirmed, your order will enter the review and processing stage.
- Order Processing Time: Typically 1–3 business days.
- Shipment Arrangement: After processing is complete, the order will be handed over to the appropriate logistics carrier for transport.
- Holidays: Order processing may be delayed during weekends and public holidays.
Processing times may also be extended in the event of inventory adjustments, the need to verify order information, or other special circumstances.
- Delivery Time
For orders within the United States, the estimated transit time is typically 5–9 business days from the date of shipment.
Actual delivery times may vary based on factors such as the destination, shipping route, weather conditions, holidays, and the operational schedules of the logistics carriers.
These timeframes are estimates only and do not constitute a guaranteed delivery date.
- Logistics Carriers
We may select appropriate third-party logistics carriers to handle delivery, based on the order destination, package dimensions, and shipping logistics.
Carriers may include, but are not limited to, USPS, UPS, FedEx, or DHL. The specific carrier will be determined at the time of shipment.
- Shipment Tracking
Once an order has been shipped, we will send tracking information to the email address provided by the customer (if tracking services are available).
Customers can use the tracking number to monitor the status of their shipment, including:
- Order shipped.
- Package in transit.
- Package arrived in the delivery area.
- Package out for delivery.
- Package delivered. It may take some time for tracking information to be updated in the carrier’s system.
- Changes to Delivery Address and Information
Please carefully check your shipping address, recipient name, contact phone number, and postal code before submitting your order.
If you discover an error in your delivery information after payment, please contact us as soon as possible. For orders that have not yet been dispatched, we will do our best to assist you in updating the address.
Once an order has been handed over to the carrier, any changes to the delivery address may be subject to restrictions imposed by the logistics provider.
- Delivery Delays
In some cases, the delivery of your package may be delayed due to the following reasons:
- Severe weather or natural disasters.
- Public holidays or peak logistics periods.
- Adjustments to the carrier’s transport or sorting arrangements.
- Incomplete or inaccurate shipping address information.
- Other unforeseen transit-related factors.
If there have been no updates on your order for an extended period, please contact us, and we will assist you in looking into the situation.